Valparaiso, Indiana
Not resolved
1.0
Details
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Website
0 comments

We purchased a car here about 1 month ago.The dealership was nice enough to throw in their auto butler for free!!!

We have the contract saying we were charged $0.00 for auto butler. After reviewing the loan we noticed that they snuck in a $1,000.00 charge into the loan for...you guessed it! AUTO BUTLER! After notifying the dealership we were transfered to Christian and he promised us a FULL refund.

We have since been to the dealership twice and wasted time and gas to pick up our refund check, only to be told that no one was there to sign the check, or that the check wasn't ready. We have made several calls and were promised return calls that were never returned. Horrible customer service. It has been 3 weeks since we contacted the dealership and were promised a refund check only to get the run around.

Horrible customer service! Today after calling again, we were told we would only be refunded part of the cost for the "free" auto butler that we were promised.

We have contacted the BBB and surprisingly, we are only 1 of 11 complaints filed with this dealership.We now have to spend extra time and money contacting a lawyer and filing a claim against this dealership in order to get our money back for something we were never supposed to be charged for.

Had an Experience with Sutton Ford?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

General Rv Center - Worst Customer Service General Rv Center "Horrible, terrible, absolutely the worst customer service ever! We bought a brand new Thor Quantum motorhome and used it twice so far. Both times we came back with a list..." Read more Camping World - STAY AWAY...... Camping World "On 2/15/2017 the transfer switch on my Diesel Pusher RV went out. I brought my RV to Camping World-Woodstock Georgia for repair/replacement. The total charge for replacement of the transfer..." Read more Forest River - Poor workmanship Forest River "#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more Forest River - Water leak, no help! Forest River "Purchased 5/20/17, drove home, opened to find full of water, contacted Horizon RV, told to use warranty, Horizon RV attempted to fix 2x, still leaked, took to local dealer, tried..." Read more Lenscrafters -  Don't use your hard earned $$$ on them Lenscrafters "They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner..." Read more Glam Seamless - Day 3 and still nothing Glam Seamless "First of all, I purchased my extensions monday. I went with this company because I was searching for a new brand of extensions. I saw their ig and thought I'd..." Read more Denver Mattress Company - Has been great ...now deflated Denver Mattress Company "We we're givin this mattress as a present several years ago and have loved using this product, up until several weeks ago I had to start occasionally adding air to..." Read more Poshmark - Purposely deceived! Poshmark "I bought 2 purses to get the shippin discount from the same seller. BOTH bags were sold as Leather. 1 bag still had the abee clearly stating "Simulated Leather" The..." Read more