I used to work for Sutton Ford. You are coached to sell vehicles for the maximum amount. They used to have a gimmick called Auto Guard which was only a hot wax applied to the vehicle which we were instructed to push on new car buyers for as much as $4,000 guaranteeing...Read more
This Dealership Has a Racist as their GM. We recognized him from a previous dealership.... We will not be doing business with the Suttons They don't do research to see who they have representing them... Cars sell themselves id rather not be bothered with a racist...Read more
Sales Personnel Review
Bad customer service, bad sales manager I made a deal with them over the phone to Buy a car and when I went to the dealer to pay it they ask for more money ....screw this dealer
I had a very bad ordeal with sutton. Back in June of 2014 I went to sutton to get a simple oil change, I was traveling to Kentucky for a little league World Series qualifying tournament. It was a Friday and we were due to leave at 9:00 pm that night. I went to sutton...Read more
We purchased a car here about 1 month ago. The dealership was nice enough to throw in their auto butler for free!!! We have the contract saying we were charged $0.00 for auto butler. After reviewing the loan we noticed that they snuck in a $1,000.00 charge into the...Read more
Awful Service Review
The WORST service I have ever received. Words cannot describe how BOGUS they did me. I will be going back to the dealership and raising ***. This is unacceptable.
Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read and consider going elsewhere. I had an issue where Sutton Ford fraudulently ran my credit, not once, but twice in two...Read more
DO NOT BUY FROM THIS DEALER!!!! We bought a mini van from this dealer back in 3/2011. It was late at night when we finally took the van home and noticed there was a message of all wheel drive disabled. Immediately the next morning we called the dealer to get this taken...Read more
I drove 500 miles to this dealership to buy a used car, which according to the online description, has everything I was looking for. So, I rented a car and showed up after the sales person assured me that everything listed on their website was OK. When I got there,...Read more
I purchased a 2005 mustang from Sutton back in August 2010. I had the car for 2.5 weeks. I received a call from the service department saying they had a warranty "part" for the Mustang and please bring it in so they can work on it. I brought it in, then the Finance...Read more
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